Terms & Conditions

1. About Us

ActiveWell Pharma Private Limited is a nutraceutical company manufacturing and selling health and wellness supplements, including effervescent tablets, under valid FSSAI licensing.

2. Eligibility

By using our Site, you confirm that you are at least 18 years old, or are using the Site under the supervision of a parent or legal guardian.

Our products are not intended for use by children unless directed by a qualified healthcare professional.

3. Products and Health Disclaimer

• Our products are nutraceuticals / dietary supplements, manufactured and marketed under valid FSSAI licensing. They are not intended to diagnose, treat, cure, or prevent any disease.
• Product descriptions, images, and claims displayed on this Site are provided for informational purposes only and should not be interpreted as medical advice.
• Please consult a qualified healthcare professional before using any product if you are pregnant, nursing, taking medication, or have a pre-existing medical condition.
• Product packaging, ingredients, nutritional information, and images displayed on the Site are provided for reference only. Always read and follow the information printed on the physical product label before consumption.

4. Account Registration

You may need to create an account to place an order. By creating an account, you agree to:

• Provide accurate, current, and complete information.
• Keep your login credentials confidential and secure.
• Notify us immediately of any unauthorized use of your account or any suspected security breach.

We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.

5. Payment Terms

6. Dispatch & Shipment

7. Returns, Refunds & Cancellations

Please refer to our Refund & Cancellation Policy for complete information regarding:

• Return eligibility
• Replacement requests
• Refund processing timelines
• Order cancellation procedures

The Refund & Cancellation Policy forms an integral part of these Terms & Conditions and should be read together with this document.

8. Intellectual Property

All content available on this Site, including but not limited to text, graphics, product images, logos, icons, illustrations, software, designs, trademarks, and the ActiveWell Pharma brand name, is the exclusive property of ActiveWell Pharma Private Limited or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, display, transmit, or commercially exploit any content from this Site without our prior written permission.

9. Prohibited Use

By accessing or using our Site, you agree that you will not:

• Use the Site for any unlawful, fraudulent, or unauthorized purpose.
• Attempt to gain unauthorized access to our systems, servers, databases, or networks.
• Interfere with the security, integrity, or normal operation of the Site, including attempts to overwhelm our infrastructure (for example, DDoS-style traffic).
• Post, upload, or transmit content that is unlawful, defamatory, abusive, infringing, or otherwise harmful.
• Resell or commercially distribute our products without prior written authorization.

We reserve the right to suspend, restrict, or permanently terminate access to the Site and related services for users who violate these Terms or engage in fraudulent or abusive activity.

10. Limitation of Liability

To the fullest extent permitted under applicable law, ActiveWell Pharma Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your access to, use of, or inability to use the Site or any products purchased through it.

Nothing contained in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable Indian law, including rights available under the Consumer Protection Act, 2019.

11. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your use of the Site, or any purchase made through the Site shall be subject to the exclusive jurisdiction of the competent courts located at Pathankot, Punjab.

12. Changes to These Terms

We may revise these Terms & Conditions from time to time. Updated versions will be published on this page together with a revised "Last Updated" date.

Your continued use of the Site after any such revisions constitutes your acceptance of the updated Terms.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: