Refund & Cancellation Policy
Last Updated: August 05, 2026
At ActiveWell Pharma Private Limited, customer satisfaction matters to us.
This policy explains when and how you can return a product, cancel an order, and receive a refund.
1. Return Eligibility
| Situation | Window | Resolution |
|---|---|---|
| Damaged or defective product | Report within 48 hours of delivery, with unboxing photos | Full refund or replacement |
| Wrong product delivered | Report within 48 hours of delivery | Full refund + return shipping covered |
| Change of mind (unopened product) | Return within 7 days of delivery, in original condition | Refund minus return shipping |
2. Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned:
- Products with an opened or broken seal
- Products damaged due to customer misuse
- Free samples and promotional/gift items
3. How to Request a Return
- Email info@activewellpharma.com or call +91-8988166661 within the applicable return window.
- Share your Order ID, photos of the product, and the reason for your return request.
- Our team will verify your request within 24–48 hours.
- If approved, ship the product to:ActiveWell Pharma
Saili Kullian, Near Kabir Mandir
Pathankot, Punjab, India, 145001 - Once received, we conduct a quality check within 2–3 business days before processing your refund.
4. Refund Timelines
Refunds are issued only to the original payment method — we do not offer cash refunds.
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5–10 business days (credited to the original card) |
| UPI / Net Banking / Wallet | 5–7 business days |
| Cash on Delivery (COD) | 7–10 business days (via NEFT to your bank account) |
5. Order Cancellations
- Before dispatch: Orders can be cancelled free of charge for a full refund.
- After dispatch: You may refuse delivery of the shipment. Once the product is returned to us and inspected, a refund will be processed with applicable return shipping charges deducted.
6. Failed or Disputed Payments
If a payment was deducted from your account but your order was not confirmed, please contact us within 48 hours with your transaction reference or UTR number.
You can reach us at info@activewellpharma.com.
Most bank-side failed payment reversals happen automatically within 3–7 business days, even if you do not contact us.
7. Contact Us
For any questions regarding returns, cancellations, or refunds, please contact us:
ActiveWell Pharma Private LimitedSaili Kullian, Near Kabir Mandir
Pathankot, Tehsil Distt. Pathankot
Punjab 145001, India
Email: info@activewellpharma.com
Phone: +91-8988166661