Shipping & Delivery Policy

1. Order Processing Time

• Orders are dispatched within 1–3 business days (excluding Sundays and public holidays).
• Orders placed after 4:00 PM are processed on the following business day.
• You will receive an order confirmation email or SMS immediately after successful payment.
• A separate dispatch notification containing your shipment details and tracking information will be sent once your order has been shipped.

2. Shipping Coverage

We currently ship across India, subject to courier serviceability at your delivery pin code.

Cash on Delivery (COD) availability also depends on whether the destination pin code is serviceable by our courier partners.

3. Delivery Timelines

The following delivery timelines are estimated from the date of dispatch, not the date the order is placed.

These timelines are estimates only and may vary due to courier delays, weather conditions, regional disruptions, or other unforeseen circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, where applicable, are displayed during checkout before you complete your purchase.

5. Order Tracking

• A tracking number or tracking link will be shared via email and/or SMS within 24 hours of dispatch.
• You can monitor the status of your shipment anytime through the "Track Order" section available on our website.
• Tracking updates are provided by our courier partners and may take a few hours to appear after dispatch.

6. Delivery Attempts

• Our courier partners make a maximum of 2 delivery attempts.
• If delivery fails because of an incorrect address, recipient unavailability, refusal to accept the shipment, or any similar reason, the order will be returned to us.
• If you wish to have the returned shipment dispatched again, a ₹100 re-shipping charge will apply.
• Please ensure that your shipping address, contact number, and delivery details are accurate before placing your order to avoid unnecessary delays or additional charges.

7. Delays Beyond Our Control

While we make every reasonable effort to ensure timely delivery, certain events may cause delays that are beyond our reasonable control.

ActiveWell Pharma Private Limited shall not be responsible for delays resulting from circumstances including, but not limited to:

• Natural disasters or extreme weather conditions
• Strikes, labour disputes, or transportation disruptions
• Courier service interruptions or operational delays
• Government restrictions, public emergencies, or regulatory actions
• Any other force majeure event beyond our reasonable control

In such circumstances, delivery timelines should be treated as estimates only. We appreciate your patience and understanding while we work with our logistics partners to complete delivery as quickly as reasonably possible.

8. Damaged, Wrong, or Missing Items

If your order arrives damaged, contains the wrong product, or is incomplete, please refer to our Refund & Cancellation Policy for complete instructions on reporting the issue and requesting a replacement or refund.

Damaged, incorrect, or missing-item claims must be reported within 48 hours of delivery.

To help us investigate and resolve your request promptly, please include:

• Your Order ID.
• Clear photographs of the received package and the affected product.
• Unboxing photos or videos, wherever available, to assist with verification.
• A brief description of the issue encountered.

Requests submitted after the reporting window may not be eligible for replacement or refund.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us: