Privacy Policy
Last Updated: August 05, 2026
This Privacy Policy explains how ActiveWell Pharma Private Limited ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit or use our website https://www.activewellpharma.com (the "Services").
If you do not agree with this policy, please do not use our Services. If you have questions, contact us at info@activewellpharma.com.
1. Information We Collect
Personal Information You Provide
When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Password (stored in encrypted/hashed form)
Payment Information
All payment processing is handled by our payment gateway partner, Razorpay. We do not store your card, UPI, or bank details on our servers.
Razorpay's privacy practices are described at https://razorpay.com/privacy-policy/.
Automatically Collected Information (Security)
When you visit our website, we automatically collect your IP address. This is used solely for:
- Detecting and preventing abusive, fraudulent, or malicious traffic
- Rate-limiting excessive requests to protect our servers
- Protecting against denial-of-service (DoS/DDoS) attacks
IP address logs are retained only as long as necessary for these security purposes and are not used for advertising, profiling, or shared with marketing partners.
What We Do Not Collect
- We do not use social login (e.g. "Sign in with Google" or Facebook)
- We do not run Google Analytics, Meta Pixel, or any third-party advertising/tracking pixels
- We do not process sensitive personal information (e.g. health records beyond what you voluntarily disclose in customer support, religion, sexual orientation)
- We do not collect information from third-party data brokers
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process, fulfill, and manage your orders, payments, returns, and exchanges
- Communicate with you about your orders, account, or support requests
- Send you marketing/promotional emails (only if you've opted in — you can unsubscribe anytime)
- Maintain the security and integrity of our website (including IP-based rate-limiting, as above)
- Comply with applicable Indian laws, including tax and accounting requirements
4. When and With Whom We Share Your Information
We may share your information with:
- Razorpay, to process payments
- Shipping/logistics partners, to deliver your orders
- Law enforcement or regulators, where required by applicable law
- A successor entity, in the event of a merger, acquisition, or sale of business assets
We do not sell your personal information to third parties.
5. How Long We Keep Your Information
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law (e.g., tax/accounting records). Security-related IP logs are retained for a limited period (typically 30–90 days) before being deleted or anonymized.
6. How We Keep Your Information Safe
We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our Services are not directed at children under 18. We do not knowingly collect personal information from anyone under 18. If we learn we have inadvertently done so, we will delete that information promptly.
If you believe a child has provided us with personal data, please contact us at info@activewellpharma.com.
8. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent (e.g., unsubscribe from marketing emails)
To exercise these rights, email us at info@activewellpharma.com.
9. Do-Not-Track Signals
We do not currently respond to browser Do-Not-Track (DNT) signals, as no uniform industry standard for DNT exists yet.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Material changes will be indicated by an updated "Last updated" date at the top of this page.
11. Contact Us
ActiveWell Pharma Private LimitedSaili Kullian, Near Kabir Mandir
Pathankot, Tehsil Distt. Pathankot
Punjab 145001, India
Email: info@activewellpharma.com